Shipping Policy

At Isaac Roams, we aim to deliver your order promptly and efficiently. Please review our shipping policies to understand how we handle the shipping of your products.

1. Processing Time

• Orders are processed within 3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• If there are any delays in processing your order, you will be notified via email.

2. Shipping Methods and Delivery Time

We offer different shipping methods to suit your needs. The estimated delivery times depend on your location and the shipping method you select.

• Standard Shipping: 2-3 business days
• Expedited Shipping: 2-3 business days
• International Shipping: 2-3 business days (depending on the country)

Please note that delivery times may vary based on your location and carrier.

3. Shipping Rates

Shipping rates are calculated based on your location and the size of your order. 

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

5. Customs and Import Duties (International Orders)

For international orders, customs duties, taxes, or fees may apply depending on the destination country. These charges are the responsibility of the customer, and Isaac Roams is not responsible for any additional charges that may occur upon delivery.

6. Shipping Delays

While we aim to provide timely delivery, shipping times are estimates and may be affected by factors outside of our control, such as carrier delays, customs processing, or extreme weather conditions. Isaac Roams is not liable for any shipping delays.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Isaac Roams cannot be held responsible for delays or errors caused by incorrect or incomplete address information.

8. Missing or Lost Packages

If your package is missing or has not arrived within the expected time frame, please contact our customer service team at [email protected]. We will assist you in resolving the issue with the carrier.

9. Damaged or Defective Products

If your order arrives damaged or defective, please notify us immediately at [email protected]. We will work with you to resolve the issue and ensure that you receive a replacement or refund.

10. Contact Us

If you have any questions regarding shipping, feel free to contact us:[email protected]